Tag Archives: Plan-as-you-go Business Plan

Business Planning for the ‘Lean Startup’

Nothing related to startups should be carved in stone. Best practices can be useful but are best taken as suggestions, not rules. So I’m troubled to see some of the “lean startup” advocates get into the codification business.

Plan Run Review ReviseI very much respect lean startup thought leaders Eric Ries and Steve Blank and the methodology they popularized at the end of the last decade. The way I see it,  a lean startup is one developed along a build-test-revise-build-more-test-more strategy. It’s against long painful planning process that delays a startup for the diminishing returns of waiting too long for too much analysis. It’s a cycle of build, test, correct, then build, test and correct. It’s a get-going attitude that doesn’t wait for all the traffic lights to be green before leaving the driveway.

I don’t see the real thought leaders getting bogged down in codification. But I do see some of their followers turning a set of refreshing new ideas into a set of rules. For example, some say lean business planning must necessarily adopt the lean business canvas methodology, or it doesn’t follow the “right” method.

I say – and if you’re curious, you’ll see it in the post here lean plan and business model canvas, that the lean business canvas is often useful not absolutely necessary. It’s a summary of business model, strategy, and tactics. There are other ways to focus that same core content.

I also say that the core idea of the cycle, the test and revise, the small correction, and the quick pace, is ideal for a next-generation style of business planning. So I’d like to explore here what kind of planning might be related to the lean startup. And I hope, as you read this, that it sounds like a better planning process for a lot of organizations, not just the lean startups.

  1. Keep the planning simple and practical.
    The plan should live online, not on a document printed out somewhere. It could be in the cloud, on an online application, or a local area network. The key players can grab it from where it is, work on it and put it back.
    It doesn’t need any extra frills of editing for the sake of appearances. It doesn’t include an executive summary or a description of company background or management team. It’s a plan, not a sales brochure. If you need that document later on, you can start with the plan and add the extra descriptions, summaries and editing required for showing it to outsiders.
    Your plan should include strategy, tactics, milestones metrics, accountability, and basic projections, plus a review schedule. The review schedule is critical: When will we review and revise? This keeps the plan alive.
  2. Grow it organically.
    The worst thing you could do is develop a plan before you take any action. Start with the heart of it–what’s most important–and build it like an avocado grows, from the heart outward. Don’t put anything off for planning; plan as you develop your business.
    What comes first? Probably strategy, but not necessarily. Some people build their plan all around a sales forecast. It’s all modules, like blocks, and you do it in whatever order fits your personality.
  3. Think it, plan it, test it.
    It’s not like you’re not going to plan, manage and steer your company just because it’s a lean startup. On the contrary, you need to stay on top of the quickly changing plan, managing your assumptions as the reality emerges. As assumptions withstand tests–or don’t–you can quickly make adjustments.
    That agile development website took off even faster than hoped? Cool. Your plan tells you how those dots were connected so you can adjust everything else. Did it take longer than expected? Same thing: Go back to the plan; look at how everything related.
  4. Get started. Get going. 
    I love all the similarities between lean management, lean startups, and lean business planning. So let’s bring the vocabulary together. Real-world business planning, particularly in this rapidly changing real world we live in, should also be lean.
    Plan it, build it, revise it, plan it again. That’s called the planning process, and without it you don’t control your destiny. You can’t move quickly enough. You’re always reactive and you’re not optimizing.
  5. Lather, rinse, repeat.
    Planning has to be like steering, a matter of constant small corrections within a broad navigational plan. The details change, but all within context of the long-term direction. A good planning process is cyclical. You’re always reviewing and revising.

To me, all five points seem to be a pretty good way to build planning into your business, whether you’re a “lean startup” or not.

10 Tips For Starting a Service Business

You can see the request here on the right, posted to me on Twitter. I decided it’s a good subject for a blog post here, and I went on my own first as a service business and survived that way for 12 years before Palo Alto Software finally established itself as a product company.  So I do have some tips I can share.

  1. Set your goals right and define success well. Service businesses generally take less start-up capital but are also much less likely than product businesses to offer eventual leverage and scalability. There are exceptions, but in most service businesses the assets walk out the door every night. Those businesses are relatively easy to start, relatively easy to survive and prosper with, but also hard to grow beyond small, hard to sell, and hard to attract outside investors.
  2. Look for a business anchor. That’s a former employer and/or a strong client.  For example, I had Apple Computer, a former client, and Creative Strategies, a former employer, both willing to contract my services from the beginning. Apple remained critical to – and loyal to – my business services from the beginning in 1984 until Business Plan Pro changed the business to product-driven in 1994.
  3. Understand your first client is twice as hard to get as your second. And the second is a third harder than the third. Land those first few clients well. Make sure they’re happy. Give them a huge discount to get the relationship going, and expect to keep your rates low for them, but ask them, in return, to not tell strangers what they pay you. Work free if you have to. You need references and testimonials.
  4. Find a focus. Be different from anybody offering similar services to similar clients, in a way they can understand immediately and will share with others. Example: I was a business plan consultant who had a fancy MBA degree, no big deal; but I had also built my first computer, programmed extensively, lived in Latin America, and spoke fluent Spanish. My clients tended to be high-tech companies doing international business.
  5. Use social media and blogging and your website as your main tools for marketing. Create and share content that validates your expertise. Your marketing today is so much easier than it was when I went out on my own; where I had to get through editors and publishers and conference organizers to get my expertise in front of clients (specifically, I wrote magazine articles, and books, and I spoke at COMDEX and the like), you can do it yourself by posting on blogs and Twitter and Facebook and LinkedIn. And, soon, RebelMouse. Oh, and that reminds me: Read Duct Tape Marketing, by John Jantsch.
  6. Spend wisely on your logo and look and feel. Look into 99Designs, I’ve seen some sensational work from them. A professional look to your logo and website (or Twitter or Facebook or LinkedIn profile, if that’s all you do for a website) is really important. It isn’t a matter of business cards or stationery anymore, but it is how you represent yourself.
  7. Don’t ever spend money you don’t have. You’ll get lots of suggestions for ways you can spend money now to make money later; mail lists, marketing programs, they never stop.
  8. Don’t ever lose a client. Repeat business is vital. Keeping your existing clients is way cheaper and easier than finding new ones. Always go that extra mile, when you have to, to keep your existing clients happy.
  9. Know your numbers. If you don’t know the difference between sales and money in the bank, between profits and cash, learn it. It’s vital. Know your numbers like the back of your hand.
  10. Never compromise integrity. You’re going to succeed or fail based on your reputation. Don’t cut corners with credibility.
  11. (Bonus point) Expect to make mistakes. If you can’t acknowledge and learn from and apologize for your mistakes, then you’re doomed. You will make them. If you think you won’t, keep your day job.
  12. (Second bonus point) Do your own simple, practical business plan. Do it for yourself, not outsiders. Make it just big enough. Keep it fluid and flexible and review it often and revise it frequently. Read The Plan-as-you-go Business Plan, by me. Sign up for www.liveplan.com. [Disclosure: I’m the author of that book (but I’m linking you to where you can read it free) and I own Palo Alto Software, which publishes liveplan, a web app for business planning.]

Business Planning for the ‘Lean Startup’

(Note: I wrote this first for my business planning column at entrepreneur.com. I’m reproducing it here, with permission of the publisher, for the convenience of my readers here. Tim.)

There’s lots of talk these days about the so-called “lean startup.” Most would think that just meant a startup without a lot of outside capital. According to thought leaders Eric Ries and Steve Blank, a lean startup is one developed along a build-test-revise-build-more-test-more strategy. It’s closely related to what they call agile (or rapid) program development. It’s product development that doesn’t mean spending forever planning a project before getting started. Instead, it’s a cycle of build, test, correct, then build, test and correct.

And that idea, the cycle, the test and revise, the small correction, and the quick pace, is ideal for a next-generation style of business planning. So I’d like to explore here what kind of planning might be related to the lean startup. And I hope, as you read this, that it sounds like a better planning process for a lot of organizations, not just the lean startups.

  1. Keep the planning simple and practical.
    The plan should live online, not on a document printed out somewhere. It could be in the cloud, on an online application, or a local area network. The key players can grab it from where it is, work on it and put it back.
    It doesn’t need any extra frills of editing for the sake of appearances. It doesn’t include an executive summary or a description of company background or management team. It’s a plan, not a sales brochure. If you need that document later on, you can start with the plan and add the extra descriptions, summaries and editing required for showing it to outsiders.
    Your plan should include strategy, steps, dates, deadlines, metrics, accountability, and basic projections, plus a review schedule. The review schedule is critical: When will we review and revise? This keeps the plan alive.
  2. Grow it organically.
    The worst thing you could do is develop a plan before you take any action. Start with the heart of it–what’s most important–and build it like an avocado grows, from the heart outward. Don’t put anything off for planning; plan as you develop your business.
    What comes first? Probably strategy, but not necessarily. Some people build their plan all around a sales forecast. It’s all modules, like blocks, and you do it in whatever order fits your personality.
  3. Think it, plan it, test it.
    It’s not like you’re not going to plan, manage and steer your company just because it’s a lean startup. On the contrary, you need to stay on top of the quickly changing plan, managing your assumptions as the reality emerges. As assumptions withstand tests–or don’t–you can quickly make adjustments.
    That agile development website took off even faster than hoped? Cool. Your plan tells you how those dots were connected so you can adjust everything else. Did it take longer than expected? Same thing: Go back to the plan; look at how everything related.
  4. Match your agile development with agile planning.
    I love all the similarities between rapid development and plan-as-you-go planning. So let’s bring the vocabulary together. Real-world business planning, particularly in this rapidly changing real world we live in, should also be pretty damn agile. And rapid.
    Plan it, build it, revise it, plan it again. That’s called the planning process, and without it you don’t control your destiny. You can’t move quickly enough. You’re always reactive and you’re not optimizing.
  5. Lather, rinse, repeat.
    Planning has to be like steering, a matter of constant small corrections within a broad navigational plan. The details change, but all within context of the long-term direction. A good planning process is cyclical. You’re always reviewing and revising.

To me, all five points seem to be a pretty good way to build planning into your business, whether you’re a “lean startup” or not.

The 3 Most Often Overlooked Pieces of the Business Plan

Yes, it is true that plans are stories and stories drive plans, but that’s not stories as visions of the future and plans as managing and steering to make those visions true; we’re not talking about fairy tales. Make your planning real. Make it help your business. Make it help you control your destiny and manage better.

I believe in the just-big-enough business plan, where form follows function, and you plan as you go. Don’t include what you don’t need. For example, if you don’t have business reasons to describe your company and your management team to outsiders, then don’t bother with those descriptions as part of your plan. Don’t write to yourself what you already know and won’t use.

With that in mind, there are some things that should be in every business plan, no matter what.

1. The review schedule.

If you don’t take an hour or two to review the actual results and compare them to the plan, then you’re not really planning your business. You’ve let it become a one-time exercise, to create a document, instead of planning as steering and managing your company. Set aside a regular time – in my company it’s been the third Thursday or the month for years – to review the plan. If you don’t add this into the planning from the beginning, people will be tempted to think of it as a one-time document. That was a fairy tale.

2. The sales forecast.

It’s hard not to write the cash flow here, because cash isn’t profits, and cash is the single most important resource in business. But what I’ve found is that while business-to-business and product-driven businesses desperately need to project cash flow in advance (because of not getting paid in cash, and having to generate inventory), all businesses need to project sales because the plan vs. actual impact of sales is the key to ongoing management in changing times. Your costs and expenses pivot on sales.

Yes, you should have cash flow; but in the day to day, the sales levels drive management activity. But only if you have that regular review.

3. Concrete specific steps, milestones, and lookout points.

Blue-sky strategy is nice, it can be an invigorating intellectual exercise, but the measurable specifics are what drives business management. Every element of the business plan should have some way to see later whether or not it’s been implemented.

Go from vision and strategy to the steps to make it happen. What will it take?

From there, you develop milestones: dates, deadlines, and budgets, always with specific responsibility assignments. You want something you can track later so you can have the benefit of management of plan vs. actual results. Did things happen on time? Why, or why not?

And when I say lookout points, I mean things to watch, built into the plan, to alert you to progress, or lack of it. For example, did the site get released, and if so, is the traffic coming as projected? Did the restaurant open, and are we getting the business we’d hoped for? Plan for those key moments when you look for metrics to see whether or not you need to change assumptions. It’s like those stairway landings, halfway up the stairs, that you can use to put the box you’re carrying down and reassess.

Which Comes First: Plan or Pitch?

It’s not exactly the same as the chicken or the egg, but it has some similarities.

I get this question a lot lately, so I decided to take it here to my blog.

Don’t pitch a business without planning it first. That’s a lot like trying to film a movie without having a screenplay. You have to know what’s going to happen before you start.

And I do see people, websites, even some smart people and good websites, confusing the issue by presenting a pitch as if it were something you could do without having a plan. Sorry, bad idea.

Yes, you can summarize a business idea without detail. You can summarize a strategy. Maybe you can put up a picture of a business model, and focus on a target market, and narrow the business offering. And that’s certainly a useful exercise. But it’s just a concept piece, a rough sketch.

Before you have a pitch you simply must have a rough idea of estimated startup costs, sales, expenses, and cash flow. Without that you can’t possibly talk about scale, financial vital statistics, and feasibility. It’ s not that you accurately predict the future. It’s that without those basic numbers you really don’t know what the business is. They’re wrong, but they’re vital. They pull apart the relationship between sales, spending, profits, investment, and strategy. How many employees are needed? How much space? What kind of space? Does the marketing strategy match the target market and the focused business offering?

You should never, ever put a pitch in front of investors or bankers or bosses without having a plan behind it. Just ask yourself the questions your target audience will ask. Do you want to say “I don’t know” or “we haven’t figured that out yet?” Or would you rather say what your plan says.

And of course your plan will be a living, constantly changing plan. But don’t confuse flexibility with not having a plan. Flexibility is having a plan so you know how changing one assumption or variable effects all the others.

Special reminder: maybe a lot of the confusion is caused by people who think you don’t have a plan unless you have a full formal business plan document, coil bound, edited, printed, and mounted on a pedestal. Not so. Having a plan means milestones, basic numbers, task responsibilities, review schedules, and listed assumptions.

Final thought: my favorite process is having the plan — the real plan, not the formal output document plan — and working it interactively with the pitch. It has to do with the way we humans think. Summarizing something (the pitch) often sharpens the focus, and generates new ideas. Plan and pitch, interactively, working them both. And expect them to change almost daily. That’s life in the real world.

Which, by the way, is what I say in The Plan-As-You-Go Business Plan. (Sorry, I couldn’t resist).

(Image credits: Veranis, Archman/Shutterstock)