I’m occasionally amazed at what kind of sales tactics people use. Apparently this must work on occasion, but if so, I’m amazed.
I just listened to a voicemail message in which a would-be vendor of a fairly expensive online service implicitly complains to me about the inability of somebody else in the company to see how much and why we need what this person is selling.
What is he thinking? Does he imagine I’m going to walk down the hall and pass that complaint on?
One thing I’ve learned about delegation — and it may have taken me a long time, but I do think I’ve learned it — is that you can’t ask anybody to do something for you, much less decide something for you, if you’re going to second guess them on it later. And that means, by extension, if you’re going to listen to a vendor about what’s wrong with your teammate.
In this case it’s about an area of the business that we do very well and that I’ve not been involved in for years. And its even more ironic because we changed management last year, the teammate in question doesn’t even report to me, and is in fact way more involved in the daily operation and management than I am.
I wouldn’t have taken the call, but of course that’s why the person is in voicemail.
Which brings me to the question in the title of this post: does that ever work? Does anybody ever make a sale by going over the head of the person making the decision?