Category Archives: Business Mistakes

Just Turned Down a Consulting Job and I’m Glad

I just answered a social media consulting inquiry with this…

No, I’m sorry, that’s not what we really do well. We’re a business, so we’d have to charge you; and we wouldn’t be giving you your money’s worth.

… and I went on to recommend somebody else. The person I recommended as a consultant does do what my inquirer wanted. 

square peg round hole rosipaw flickr cc

I won’t bore you with details, but to me this transaction is a great example of the right attitude about sales. I don’t believe in selling as tricking somebody into buying something other than what they want. Selling is matching wants and needs, figuring out whether what you do is what that person needs or wants, and making a good match. 

Jumping on this kind of inquiry with a yes, making a pitch, while hoping to beef up your capabilities midstream, is tempting. But leads to a lot of problems. 

Ending up with “we don’t do that” is great for credibility, gives you a chance of future business, avoids the danger of a bad consulting engagement with unhappy clients, and keeps your self and your spirit whole. 

(photo credit: rosipaw via photopin cc)

Is It Stupid to Ask for a Better Email Address?

He asked me about my business plan review, something I like doing, and that I charge for. I should be happy, right? And forthcoming? 

bigstock paranoia boy in tin hat

But his email address is three letters having nothing to do with his name, plus three numbers, at yahoo.com (like nnn###@yahoo.com). So I asked him, before sending a work sample, to give me a better email address or identify himself better. 

Am I off base? Is that stupid? Like blowing off a potential client? 

On one hand, maybe this person just doesn’t want to use real email because he (or she) doesn’t want me to spam back. I get that. Nobody I know likes to give an email address to the wrong person.

On the other hand, from my side, it feels like I’m corresponding with, even sending information to, somebody who has a generic name and generic email address, a complete throwaway address. There’s no web footprint at all. 

What do you think? 

And too bad, too. Right? That it’s dumb to just trust? And who trusts first: Him (or her) or me? 

Do You Underestimate Time for Tasks You Like?

Damn! I just did it again. Even after 30+ years running my own business I still underestimate time for tasks I like, and overestimate time for tasks I don’t like. 

bigstock-pocket-watch-on-old-paper-back-12357476.jpg

I like writing, and I like programming, which is definitely cool because that’s how I built a business. But when I look ahead, trying to schedule my time right, I end up consistently underestimating the time it’s going to take to post on a blog, develop an ebook, or write a column; and the time it’s going to take to redo one of my WordPress sites or work on one of my newer product development projects. 

That makes it hard to manage my time. 

Do you do this? Or is it just me? 

(Image: bigstockphoto.com)

Can You Guess the Happy Customer/Angry Customer Equation?

bigstock-businesswoman-in-grey-suit-scr-44408110.jpg

Time flies. It’s a couple of decades ago now that while I was consulting with Apple Computer I absorbed that culture’s belief that an angry customer tells 20 people while a happy customer tells three. 

I’m certain those numbers are no longer valid. Technology changed them. 

Today, it’s like this: happy customers tell a few people, and angry customers tell the whole world. 

It gets worse. Happy customers tell a few people, and one in a thousand posts up some praise, which nobody believes because it reads like selling. But 6 of 10 angry customers post up complaints, and everybody believes complaints.  

So you tell me: what’s the business lesson here? 

(Image: bigstockphoto.com)

Business Plan Yes, Comprehensive and Detailed, Not So Much

Funny how sometimes what sounds like good advice isn’t. I was browsing online when I caught the alleged business plan tip shown here (although I added the red circle over it). It says you should write a “comprehensive, detailed business plan.” And I say probably not; only in special circumstances. 

business plan tip, business plan, agile and flexible

Instead, develop a streamlined, flexible, agile, lean, just-big-enough business plan and use it as the start of a forever-after business plan process. 

Set a schedule to review it and revise it at least once a month. Understand that it gets obsolete in weeks. 

Keep it on your computer where you can refer to it easily and keep it up to date. 

Focus on metrics, accountability, priorities, strategy, without a lot of text. For example, don’t ever write text describing your company or management team in a plan that won’t be read by anybody outside your company or your management team. That’s a waste of time. 

Of course you should know your business, your team, your strengths and weaknesses, and your market. That’s absolutely essential. But do you take the business time to describe it in comprehensive detail, with edited text, statistics and formal research? No. Not unless you have to communicate it to outsiders. If you’re jumping through hoops for a bank or investors, then maybe there’s an underlying business value to the extra description. 

But this kind of hype about big scary masters-thesis-weight business plans does a disservice to all the real business people out there who could use business planning to manage their business better — set priorities, develop accountability, move forward strategically — who unfortunately put off planning because of the mythology of the big formal document that feels as inviting as a high-school term paper. 

It’s business: Form follows function. If you don’t know why you need a comprehensive, detailed business plan document then you probably don’t. But don’t let that off-putting tippery keep you from using business planning to manage your business better. 

(Note: I posted this on Huffington Post this morning)

Quiz: Can a Business Fail While Profitable?

I’ve posted here before on the problem of survivor bias and how hard it is to identify causes of business failure. Where do you find the people who failed? Do they tell you the truth? Do they even know. 

bills confusion istockphoto

In Are These Three Critical Threats Weeks Away From Sinking Your Business? on tweakyourbiz.com, post author Janine Gilmour interviewed 300 people about their business failure. That seems like a good start. A good interview might be able to get into real causes. 

The first cause: profits aren’t cash. Janine writes, specifically: 

About 60% of the businesses I reviewed were profitable when they failed, but they were upside down in terms of cash flow. 

Fascinating: “about 60%” of these failed businesses were profitable when they went under. I’d read “more than 40%” in this context sometime in the 1990s. 

Conclusion: watch your cash flow. Those of you with business-to-business sales are particularly vulnerable because businesses normally pay later, not now. Sales in those cases aren’t necessarily money until later, sometimes months later, sometimes never. And those of you who manage products, with inventory, are also particularly vulnerable. You typically spend the money way ahead of making the sale; and sometimes you spend the money without ever making the sale. 

Be careful. Profits aren’t cash. And profitable companies fail for lack of cash. 

(Image: istockphoto.com)

I Can Find Research to Prove Anything

One of these days I’m going to start a new consulting company based on the sad truth that in today’s world a good search turns up nice-looking data to prove anything. 

For example, you want eggs to be bad for you? We’ll find research to prove it. No? You want eggs to be good for you? We’ll find research to prove that. 

3 silly reasons to quite social media

Yesterday over at smplans.com I posted 3 Silly Reasons to Quit Social Media in 2013, quoting a post on Forbes.com offering the following:

… a UK study from the fall found that over 50% of social media users evaluated their participation in social networking as having an overall negative effect on their lives. Specifically, they singled out the blow to their self-esteem that comes from comparing themselves to peers on Facebook and Twitter as the biggest downfall. 

In defense of the author of that post, she’s obviously making fun. Another reason is blood pressure. She says there’s bad behavior in social media that will make your blood pressure rise. 

And negative, or contrarian headlines, like 3 reasons you should quite social media, get more readers. I understand. When it’s surprising, I’m more likely to click. 

But seriously: When something starts with “a study found that…” do you pay attention?

I used to, back in the old days, before the Internet, when information was hard to find. These days I don’t have the same respect for “a study found that” because there are studies to find anything you want to say. No matter how preposterous.  

Facts? Truth? 

5 Signs of Patent Sharks Preying on Your Dream Invention

I’m really sorry to be the one to throw a bucket of cold reality splashing over inventors’ dreams. But darn, patents don’t mean what they once did, and businesses preying on patent hopefuls are not ethical businesses. These are shark-filled waters. Be careful. 

What brings this up is this email I received last week through my ask-me form on my website: 

We took a draft of an invention that would be something the everyday person could use and would be used on a daily basis. We went to an Arizona patent office and spoke with the director there. A few days later he called and said he had really great news for us. He and other people in his company wanted to patent it and try to market it, but with no guarantees. The process would take about 5 months and 13,ooo dollars to patent and to try to get it to market. Again, no promises, and if they can’t get it on the shelves it just wasn’t going to happen and they wouldn’t except it if they didn’t believe it would work. That is my life savings and i am nervous. I know to patent it my self would be cheaper, but i wouldn’t know how to market it. 

Can you see what I worry about in that message? There are two clear alerts, danger signs, in this message.  

  1. The wolf-in-sheeps-clothing factor: The email calls it “an Arizona patent office” as if it were a government office or some kind of public sector agency. But it’s not, clearly, because it’s talking about applying for a patent and taking a product to market. And charging money for promising to do it. My guess is it showed up on the Google search in the paid search results, as in the illustration here. 
  2. The business proposal: “He … wanted to patent it and try to market it.” But “with no guarantees.” So what, precisely, is he really offering to do, besides take the money? The only real thing offered for $13,000 is to apply for a patent. That could be as little effort as filling in the forms and editing the formal description of the inventions. What recourse is there when if the patent application sits forever without action, or is rejected? Are they giving the money back? What if the supposed “market it” yields nothing? Isn’t then “sorry, we did our best but your product failed” with no money back and nothing lost by the vendor? 
  3. Skin in the game: Why aren’t they offering to do this for a percentage of revenues or profits, or, alternatively, asking you to take a royalty percent if they do it at their expense? Both of those would be more reasonable business models for a relationship between inventor and entrepreneur. They take no risk. They give no assurances. 
  4. The amount of the offer: $13,000 might reasonable buy legal advice and polishing and formatting information for an application. If it came from a reputable lawyer, I wouldn’t be surprised. I don’t know what this invention is so maybe I’m wrong; maybe it’s so good that it will sell itself, just from having the patent. But If it’s like 999,999 of every million ideas, then to go from invention to design to prototype to product and take that product to market for that little money is absurd. Many self-started single-person service businesses start with that little money, but not when it’s paid to a third-party provider. And product businesses, with patents, marketing inventions? No.  
  5. The division of labor, and expertise problem: Attorneys provide legal advice, not business building, not marketing and sales. Marketing and sales and business-building services don’t fill out patent applications. So what’s up with this? No self-respecting attorney would offer to take the product to market. (I’m not an attorney, but, attorneys reading this: am I right?). Yes there are plenty of competent and honest attorneys with patent or intellectual property specialty who could review the invention and offer advice about marketability and patentability. They would be explaining to this person the realities of applying for a patent. If the invention doesn’t lend itself to patenting and developing a business, then a good lawyer might give this person the bad news  for just an hour or two of fees, probably less than $1,000. And if it is the one in a million, then a good lawyer will just do the legal for it, rather than pretending that one person can do the whole thing. In many cases — and I think this is one — the honest professional makes a clear distinction between the services they do and those they don’t. 
My recommendation in this case is to find a good attorney to help. If you have no idea…
  1. Contact your local Small Business Development Center, Womens Business Center, chamber of commerce, or business school in nearby college, university, or community college. Ask for help.
  2. If you have friends or relatives in business, ask them for recommendations finding the right attorney. Check references. Be skeptical. But there are good ones around, for sure, and a lot of them. 
  3. And if an attorney you trust recommends it, then apply for the patent. And do it realizing how much more you have to do before you make money with it. 

Go Ahead: Disagree. I dare you.

This one had me from the moment I saw the title: Dare to Disagree. I clicked, watched, and I love it.

Good disagreement is central to progress. She illustrates (sometimes counterintuitively) how the best partners aren’t echo chambers — and how great research teams, relationships and businesses allow people to deeply disagree.

I’ve seen this for years in starting, growing and running a business. It’s vital. Do yourself a favor. Take 12 minutes to watch Margaret Heffernan in this TED talk. She starts with a real story, and gets into the nuts and bolts of making disagreement work for you.

http://video.ted.com/assets/player/swf/EmbedPlayer.swf

If you don’t see this video here, you can click here to link to the original on TED.com

3 Incredibly Common Credibility Killers in Business Plan Numbers

Business plans are about business decisions. When I read them — and I read hundreds of them every Spring — I’m looking for the concrete specifics, like dates and deadlines and tasks and milestones, that point towards execution. But part of that is reasonable, credible projections. And I am way too familiar, way more than I’d like to be, with these three very common mistakes. 

Credibility killer #1: unbelievable profits

Face it: startups aren’t normally profitable. Existing businesses, once they’re established, rarely make more than 10 or so percent profits on sales (that’s profits divided by sales). Some of the best businesses make 15 or 20 percent. 

Therefore, when you project 30, 40, 50 or more percent profits on sales, you’ve lost all credibility. That doesn’t make anybody think you’ve actually going to generate that kind of profitability. It does make people think you don’t know the real costs. 

Additional tip: nine times out of 10, you’ve underestimated the marketing costs. 

Credibility killer #2: ignoring sales on credit

Businesses that sell to other businesses don’t normally get paid immediately. They send invoices for products and services. They wait. Weeks or months later, they get paid. Sales accompanied by an invoice like that are called sales on credit. They count as a sale, but instead of adding to cash they add to accounts receivable, and then they get into the bank account later, when the receivables are paid off. 

If you don’t allow for sales on credit in your projections, you kill your credibility. So plan your cash to include the additional working capital it takes to support waiting to get paid.

Credibility killer #3: expenses vs. assets

We all use the word asset to refer to something good to have, like a friend, a second language, and a college degree. More to the point, we often refer to business advantages such as a product design, software code, a prototype, brand awareness and so on as assets. 

In financial terms, however, assets are specific. They are entries in a balance sheet. Assets are equal to capital plus liabilities. Cash, inventory, accounts receivable, equipment, office furniture, vehicles … those are assets. 

The most common problem with this is what happens when you pay salaries or project fees for software or web development. That’s an expense. It reduces your profits and lowers your taxes. So it’s a loss. Way too often people show those expenses as if they were buying an asset. Sorry, we hope that your programming expenses generate something good for your business; but they are expenses, not purchase of assets. 

Oh, and that land and those buildings your business owns? Those are assets, yes, but they should be on your books for what you paid for them, not what you think they’re worth. 

Summary: 

Finance and accounting have this annoying thing about them: things have to mean what the standard principles say they mean. You don’t get to redefine them back into what you think they ought to mean. 

(Image: shutterstock.com)