Category Archives: Business Mistakes

Stupid Accounting Rules Threaten Order with Chaos

Ugh, you say, accounting: bean counters and all that. Boring. That’s what I thought too, during my early adulthood, before taking some classes and learning how creative accounting can be.

And dangerous too. I can tell you some stories about bad accounting being bad business. In fact, I will, and on this blog. But first, this note.

Jason Mendelson titled his guest post on VentureBeat: FAS 157 is stupid:

Simply put, FAS 157 says that one must value investments at “fair market value.”

I object because it’s not possible to “fairly value” a private, early-stage portfolio the way that FAS 157 wants us to. This process injects a ton of false precision and costs and benefits neither the venture firm, nor its investors.

Prior to FAS 157, we would carry our investments at cost until such time that the company was: A) funded by a third-party and marked to the new cost; B) funded by insiders and marked down if the valuation decreased; or C) marked down due to poor performance. In none of these cases could I, at my own discretion, mark up one of my investments. Also, this was primarily a market driven approach, whereby we let the private funding market determine the value of the investment.

I’m just hoping Jason’s misinterpreting, because that sounds disastrous. But no, apparently not. FAS (sometimes called FASB, Financial Accounting Standards Board) apparently finalized this rule in 2007 and decreed it in effect last November. And poking around the Web, I find, to my dismay, a lot of people interpreting this like Jason does. Including the New York Times, CFO.com, and a lot of others. This is bad news.

So here’s a case that comes up all the time in business planning; it’s a common question I get from readers and customers: “How do I get my financials to show the real value of my business?” That comes with the explanation that some land or building or widget the person owns is “really” worth way more than what they paid for it. So the books are off. They say.

And every time I get those questions, or at least until this FAS 157 problem, I’ve been very comfortable answering:

“No, you don’t change that. There needs to be a backbone to financials. Things are worth what you paid for them, not what you think you can get for them. Tell your people that your business is worth more than its book value, and that’s fine; many businesses are. But don’t change your books.”

And I hope you can see why, particularly these days, when a lot of assets are worth less than we thought. Sticking to actual transactions, recorded amounts, makes so much sense. Your land and buildings stay on your books at the value you paid for them. Period. They are not worth more until you sell them, and, at that point, you get the profit.

Can you see the wisdom in that? Anchoring the financials to actual transactions? Because if people start revaluing assets willy-nilly, then all kinds of bad things happen:

  • Do they pay taxes on the profits that appear like magic when an asset’s book value increases?
  • How does anybody read a balance sheet? Do you discount for the optimism of the accountant who determined the “fair market value?”
  • And the most unbreakable, revered rule in accounting, capital equals assets less liabilities, is suddenly all puffy and fuzzy; because now the assets’ worth are based on some subjective guess.

I’m sorry, but that sounds really bad to me.

I hope that this new rule will be applied reasonably. There is still that hope. I could see how “fair market value” could really be as simple as “when there’s been a transaction, reflect that in the value so your reporting to your stockholders is accurate.” So then it might apply to assets that have a legitimate easy measure of fair market value, like publicly traded stocks. But even there, those assets change every day; do we really want our company books to go up and down like the Dow Jones Industrials?

So I hope Jason’s wrong. But I looked at his bio. Seems like he knows his stuff.

Those Super Bowl Commercials

I think Super Bowl ads have been kidnapped by the frustrated advertising creative departments that have kidnapped the budget for a one-day multi-million-dollar excursion into entertainment.

It's a boondoggle, a free trip on company expense.

I like the funny ads. I normally fast forward through the ads, but for the Super Bowl, I watch them first, to see what they've got, then fast forward through the less entertaining ads.

But I can't help remembering John Crawford, then-Dean of the School of Journalism at the University of Oregon, teaching that good ads made a point. Later that became USP, the unique selling proposition. Dean Crawford was an excellent teacher and a mensch, hardly your cold-blooded hard-sell advertising hack; but he also said that the best ads in history (this was 1971, so history extended 38 years less than now) were the toothpaste ads that made a selling point: "You'll wonder where the yellow went," and "cleans your breath while it cleans your teeth."

So I really liked the game yesterday, and I enjoyed a lot of the ads … but I'm just sayin' … can you remember who paid for them? Are you more likely to buy something because its maker paid $2 million to make you chuckle.

I think my all-time favorite Super Bowl ad was the herding cats ad of a couple of years ago. And I can't remember what it was advertising.

When Brainstorms Fizzle

I just read Is Brainstorming a Waste of Time? on Lateral Action. Consider this quote:

I’ve heard similar complaints from quite a few creative directors and professional creatives – instead of seeing brainstorming as essential to the company’s creative process, they see it as a chore, something to get out of the way as quickly as possible so that they can get on with the real business of creativity. Particularly in companies where everyone is expected to contribute to the brainstorm – not just the 'creative team' – some creative directors have said they see it as a matter of political expediency rather than a source of inspiration: by involving other departments, everyone gets to 'have their say', but the really valuable ideas don’t emerge until afterwards, when the creatives start work in earnest.

I don't know who first said that whenever a committee chooses a color, it's beige. I do know that strategy is often annoyingly obvious. The simplest output of a SWOT analysis (strengths, weaknesses, opportunities, and threats) is often the best.

Still, strategy isn't done best by committee, consensus, or vote.

There's a reason some people end up in marketing, others in sales, finance, or operations. One would hope, somehow, that the finance people do the finance, and the marketing people the marketing.

Is Hard Sell Good Business? Ethical?

I'm wondering about business ethics, and good vs. bad business, related to the hard sell.

Here's a situation: you're using a script to sell to people something that is usually good for them, but relatively expensive. As you analyze results, you discover that some people who decline the offer will accept it if pressed; but if you press everybody who declines, you end up getting five people very angry at you for every one person who changes their mind and buys.

Is pressing, doing the hard sell, good business? Aside from business ethics, how many changed minds do you need to get to justify the angry people who didn't change their minds and don't like the way you pressed? Is it worth it?

What if the ratio is different. One changed mind for every one person angry? One changed mind for every 10 people alienated?

When is it a good idea to keep pushing, instead of backing down, easing off, and maintaining a friendly but unsuccessful close?

I think that's actually a math problem. How much damage do you cause by making a person very angry at your hard sell? Compare that to the benefit of the occasional changed mind, failed sales pitch turned into victory.

I don't think this kind of hard sell is good business. I don't think hard sell is okay even when we're selling something good for people. It leaves an ugly sticky negative residue. Sort of like the ring in the tub, after we played football, that my mom used to hate. You could also call it a bad aftertaste.

Selling Ice Cubes in a Snowfield

Is a good salesperson someone who sells people things they don't need? Like ice cubes in the arctic?

Okay, what if it's something they do need; something that's good for them? What about selling encyclopedias to families? Or business plan coaching to entrepreneurs? That's fine, right? Because what's being sold is good for the people we're selling it to?

What about hard sell, or even deception? Is that okay when it's something that's good for people? And what about the angry people who end up resenting the whole experience.

Years ago when I was consulting at Apple they used to say that a happy customer tells two or three people about it, and an angry, unhappy customer tells 20 people.

True Story, Long Ago

One of my more unpleasant true experiences was trying to sell encyclopedias door to door when I was 19 years old. I spent several weeks trying not to fail. But I failed.

I didn't follow the script.

It was 1967. We were supposed to get in the door by lying; we were doing an educational survey. "Do you have kids, sir? I'm doing an educational survey." Then we'd do the survey, establish that the parents cared about their children, establish that research showed having encyclopedias at home was essential to their children's success, pull out the brochures, and make the sale.

I didn't make any sales. Not one. It was all commission, so I made no money.

At weekly meetings, the successful sales people would brag. "He made me swear I wasn't selling encyclopedias, threatened me he'd beat me up, but I still made the sale." Ice cubes, arctic, and hard sell. Is that kind of selling desirable? I doubt it.

But that's just my opinion.

Credibility Killer Award

There I was, browsing the Web last night, when I came upon a post titled Top Business Opportunities for a Down Economy on Diva Mogul. Sounds interesting, doesn't it? It did to me. So I clicked. And I got this:

John Assaraf and Murray Smith, the founders of OneCoach in San Diego, offer their 2009 business advice. Here are a few industries, they say, will take off this year:

1. Business Coaching – Out go the jobs, enter unemployed entrepreneurial minded people.

The list goes on from there. Alternative fuels, health care, discount retailers … luxury products (say, what? "The rich are only getting richer!" say John and Murray, though I don't think so … but that's off point). IT services. Credit and debt management (no surprise with that one, number 10 on the list).

I have nothing against John or Murray. I don't know them. I assume they're good coaches.

Maybe they're right. Maybe they are even generously inviting others to join them in a good business, sharing the supposed wealth. But even so, it's a classic credibility killer. Don't list your own business as the hottest there is. Make it number four or five maybe, in your list of 10. At least.

Your Business isn’t Your Life

I had coffee yesterday with a man locked in a battle to the death with his startup. Lack of sleep, lack of exercise; it worried me. I’m sure I’ve been there a number of times myself during my years in business, and that’s precisely when I needed some advice, like the advice I offer today.

As you develop your startup take the time to define success, whether you explicitly state it in your business plan or not (and probably not, given what a plan is). What’s important to you? Is  your business the only thing, or is your business a means to an end. Does having your own business mean you don’t have a family, or a vacation, or other things that are important to you?

Put some measurements of success somewhere so that you’ll be able to access them from time to time, as business grows, problems arise, and time goes on. Does having your own business mean you can coach the kids’ soccer team, and attend parent-teacher conferences? Does it mean a couple weeks skiing every winter?

I often talk about getting general agreements between partners and co-founders in writing. Usually people think that’s a matter of buy-sell agreements and dissolution of partnerships and such, but that’s not all. If you haven’t done this yet, do it. Define your success.

Sure, that definition might change at some point, lots of things change. At least you should have your definition of success available so you can review and mark the change. Reminders are good.

I like to talk about passion in startups. I do believe that your chances are much better if you work your startup around something you want to do. Better yet, work your startup around something you believe in. On that one, happily, it’s not only do as I say, it’s also do as I’ve done, because my startups have all been related to work I liked to do (business planning) and believed in (software).

Still, life is short. Your life is about life, not startups. Sure, we’ve all done the overnighters in crunch times, but don’t lose track of what’s really important. Business is what we do, not who we are. If you have a family, get home for dinner, and if you have to, you can work after dinner on your computer at home. Coach soccer. Work out.

Don’t let startup passion spoil the rest of your life.

(adapted with permission from Up and Running)

Packaging Design Can Kill (Your Business)

Design came to mean a lot to me in business when the lack of it nearly killed my business in 1993. The Palo Alto Software of those days had only me and two other employees. We got into retail with packaging that was environmentally friendly and ethically "nice" (and I've tried to find a better word for it, but for smaller boxes using recycled materials with dull colors, particularly back in 1993, I can't think of one).

Kathy Kolder, a VP at Fry's Electronics, put it very concisely: "Tim, your boxes suck." In fact, they almost killed the company.

So I came to appreciate design; and the fact that I'm not a designer. Packaging design for retail feels almost like a tax, adding no value, really, but required.

And I've learned that it isn't a matter of what I like. There's none of that "I know what I like" business with me and packaging design. I know enough to know that what I like is completely irrelevant.

What's design? What works and why? The fact that I don't know makes me only that much more appreciative of good design when somebody else points it out. So take a look at what gets honored as  great book designs for 2008:

The Book Design Review

I'm not claiming any expertise on this subject, just thanks for the list here, with the visuals.

One of my mentors sent me to the design shops in the late 1980s, when I was too far into the do-it-yourself mode. It felt like a tax, but it helped. Then, through the following years, cheapskate at heart, I forgot, and started doing it myself by 1993. Never again.

What? Luxury Edition? Are they Kidding?

My wife came in the other day with the recently arrived TIME magazine luxury edition. I agreed with her sentiment, which was basically: "What, are they crazy?" It's hardly a time for talk about luxury.

Technically, I think it was the Style & Design special issue, which had a luxury theme. It's not the regular weekly TIME magazine. Still …

The Sunday New York Times noticed the same thing, with a piece by Stephanie Clifford titled Celebrating Luxury in the Time of Melancholia:

Daniel Kile, a spokesman for TIME, said the magazine’s editors didn’t realize how bad the economy would get when they were planning the issue. “Most of the issue was closed in early October, before the severe economic downturn,” Mr. Kile wrote in an e-mail message.

Before the issue closed, the staff hastily added a few articles addressing the climate, including one about luxury shoppers who were indulging by buying virtual products at the site Second Life. (That is no cheap habit, though: a woman featured in the article had spent nearly $10,000 in the last two years buying virtual luxury gear for her virtual luxury self.)

Many luxury-magazine editors and publishers have been arguing that luxury spending will continue, but in the last few months, ad pages have started to plummet. The ad pages for this issue were flat from the issue a year earlier, Mr. Kile said.

No increase in ads? Really?

Really, by early October we'd already had the bailout and the stock market crash, housing prices had been going down for nearly a year, and more than a million jobs lost since January 1.

They're running TIME magazine … aren't they supposed to realize?

Are Main Street and Wall Street Going Down Together?

Really interesting post yesterday by Stanley Bing called The Great Myth of Main Street on The Bing Blog. Furthermore, this is one of those posts that spurred really interesting comments as well.

He starts by quoting a "very hostile but articulate" reader who lays into him as part of corporate America:

You have no idea what you’re frigging talking about. You, and corporate America, are so far removed from the realities of Main Street America, that you continue to confuse your personal financial comfort concerns with those of middle America.

Bing answers that well. He's from Illinois, he's worked around, his 401K sucks, and, most important:

We don’t sympathize with the idiots who have gotten us all into such trouble. And we certainly don’t want THEM to benefit from any assistance that is given to these failing auto makers, banks, insurance companies, whatever. We just don’t want the entire ship to sink, taking the lives of all on board, because the captain and his crew are dolts, numbskulls and screw-ups, or because politicians, responding to the anger of their constituents, continue to follow instead of lead.

I say right on! We're in real trouble here, we have to stop fighting and start pulling together.

Image vs. Hard Work

Now that the election is over, I can publish this post. Before today it would have been too easy to interpret it as an electioneering post — not that I didn't have my opinions, and not that I wasn't sharing them, but this one isn't actually about the vote, it's about a lesson embedded in the discussion.

I liked Image vs. Hard Work last week on MommyCEO. The trigger was the political discussion of Sarah Palin's wardrobe, but Sabrina makes a business-related point. This is good to consider:

Without getting into the political side of things and discussing whether that sort of spending is appropriate in any campaign, let’s discuss the idea of image in the workplace and whether the right clothes, the right accessories, and the right hair and makeup really do lead to better careers. Nataly from Work It Mom has a great post on this topic. She reminds women that, unfortunately, appearance matters. It is not all about hard work and smarts. Unfortunately image plays a big part in your potential success.

I tend to agree – to a point. I think it is important to understand that people judge. They always have and always will. If you don’t look professional, people will judge you. That being said — I think that you also have to embrace who you are, what your company does, and where you come from. Think about Mario Batali and his trademark orange Crocs. If you are running a high-tech company, vs. a financial-services company, your wardrobe will be different. As the CEO of a high-tech company, I know that I can get away with being a little less formal – in certain situations.

As a man who used to wear bell-bottoms, and who once had hair down below the shoulders, who has always hated the proverbial coat and tie, I know what she means. It's silly to fight it. Clothes aren't important, but if you try to make that statement by dressing down in business situations, you make them more important, not less.

I think I learned a good lesson from Bruce Stuart, of ChannelCorp, who shared the podium with me in a lot of computer channel partner meetings. They were usually held at resorts because that would increase attendance by channel partners, who were independent business owners selling the computers our clients manufactured. Bruce would always put on a white shirt and a dark suit to present. His audience was always dressed in shorts and sandals and t-shirts.

Bruce pointed out to me that we were the show, not the audience. And we talked about serious things like finance and planning. So we wore the suits.

And then there was the time I was heading off for a Silicon Valley business meeting, getting ready to drive to the airport near my home in Eugene, Oregon, to fly to San Francisco. My team members, picking me up to drive to the airport, sent me back into the house to change out of a suit and into my khaki pants and blue shirt. Times had changed, context had changed.

When dressing for somebody else works better, it's easy to do. Express yourself some other way.