Tag Archives: Twitter

Big Brother vs. Social Media vs. Basil Fawlty

(Note: I posted this first on Huffington Post, and I’m reposting here because this is my main blog. Tim)

Secret cameras, secret Web utilities tracking employees’ Web use, secret phone recording and IM monitoring: that’s creepy. That’s BIG BROTHER: the Orwellian 1984 nightmare. But bosses reading your tweets and Facebook? What’s creepy about that isn’t that bosses might do it, it’s the rest of us complaining about it.

Frankly, my dear, stop complaining. Look up the definition of the verb “publish.” Because social media is publishing. Don’t be unclear on the concept.

Last week Deloitte LLP announced survey results: more than half the employees asked said employers should stay out of their Twitter and Facebook posts. And more than half the employers said exactly the opposite, that they have the right to read your stuff. Apparently few do — who has the time? — but they can.

Kudos to Deloitte LLP for doing the survey. It’s a growing issue. I noticed about a month ago, posting on SmartBlog, Drew McClellan asked: Is your social media presence really yours? She added:

A high-level ad exec puts a multimillion-dollar account at risk because of his tweet.  A long-time Eagles football team employee gets fired because of a Facebook update.  A student teacher is denied her teaching certificate for posting a picture of herself titled “drunk pirate” to her MySpace page.

Don’t tell me that your employer has no right to access, judge or discipline you based on your social media activities. It’s happening. And I suspect it’s only the beginning.

And I agree with Drew, and with the employers, and I kind of like this new development. I think it’s about authenticity. And transparency. And it’s not a bad thing. The world might need it.

I get privacy. I was a teenager in the 1960s, so of course I understand why we want protection from surveillance and rights to privacy. We grew up fearing the 1984 Big Brother nightmare. I don’t want the government or an employer listening into my conversations, putting me on hidden video, or even knowing what library books I read. That’s all the quintessential none of their business.

But privacy has absolutely nothing to do with publishing. It makes me angry. It reminds me of people complaining about caller ID on my phone — you’re intruding into my world when you call me, so don’t block your number. If you do, I won’t answer. What’s next, blocking the peephole in the hotel door because it violates the privacy of the person outside knocking?

We — we users, email addicts, Twitter lovers, website browsers, et al. — should have figured this out 10 or 15 years ago when we got immersed in email. Email was the ground breaker. It feels private, but isn’t. You think your email is private? Somebody minding your mail server can read it. And courts can demand it as evidence.

My favorite answer to this question is authenticity. Authenticity is being the same person most of the time, not different people in different contexts. For example, in his intriguing Me 2.0 book, Generation Y personal branding expert Dan Schawbel recommends using the same picture and same bio for every place you present yourself in the Twitter-Facebook-LinkedIn world.

I love the John Cleese character Basil Fawlty of Fawlty Towers. There’s great comedy as Basil tries to keep track of which lies he’s told to which characters. Isn’t that the direct opposite of authenticity? And is that who you want to be?

Samuel Johnson who once said we are all just acting out our favorite character in fiction. I like that idea. I think I see it in action a lot. And to follow it along into this new context, perhaps it’s like suggesting that you should choose which character that is, and stick with that one.

Or, to make it really simple, be yourself.  One person, the same person, everywhere. Novel idea.

18-Point Twitter Etiquette Primer

I’m getting to know Twitter more these days, using it more, and enjoying it. I’m Timberry on Twitter. I’m frequently grateful to Twitter friends for pointing out good ideas, blogs, thoughts, pictures. Twitter enlivens my day, and brightens my writing.

I’m beginning to develop a sense of what to do and what not to do with Twitter. Not that I’m an expert, but I’ve been watching and thinking about it. And I’ve come up with a list of dos and don’ts.

Please don’t …

  1. … thank me for following you.
  2. … think less of me for not thanking you for following me.
  3. … send me sales messages as direct messages, as part of your thanking me or otherwise.
  4. … tweet mundane details of everyday life. Going home, watching television, having dinner … feels like Twitter clutter. I’m just sayin’.
  5. … tweet straight-out sales pitches. Don’t promise me health or wealth or business success. I get enough spam in email, thanks. That stuff could spoil Twitter. I will unfollow you immediately.
  6. … tweet embarrassing should-be-private sweet nothings for your significant relationships. I like that you love him or her or them, but tell them, not the tweeple.
  7. … argue with people in Twitter. And that’s not to protect me, that’s for your own good. Words tweeted in anger live on forever. Twitter help implies that there’s a way to delete bad tweets, but I don’t think it works. Angry words aren’t biodegradable.

Please do tweet …

  1. … interesting pictures, blog posts, websites, and news items. And I’m fine with you tweeting your own blog posts, especially. Give me a title and a URL and I’m fine with that, I’ll click and read it if it catches my interest. If I weren’t interested in what you’re writing, I wouldn’t have followed you. Don’t be shy.
  2. … good quotes, pithy sayings, words that make me think.
  3. … about ideas, things that surprise you, new discoveries.
  4. … quick jokes, or humorous items, things that made you laugh.
  5. … thoughts, poems, especially haiku.
  6. … well written words, phrases, sentences, from real life, movies, songs, even overheard.
  7. … interesting, funny, or thought provoking pictures in twitpix.
  8. … words that teach, lessons.
  9. … quick reviews of books, movies, television, and music. If I follow you, I do care what you think, and what you like. Save me from bad stuff, and tip me off to good stuff. I’m glad you share.

And, by the way …

  1. Twitter is publishing. Let’s all respect that. Let’s not ruin it with too much advertising. Big promises mean small credibility. Share yourself, but be content, not spam.
  2. Do onto others as you would have them tweet to thousands.

And, finally, thanks for reading this list. I needed that.

Boomer Business Blogger Part 4: You Have to Like Writing

True confession: I love writing. I love short sentences, strong words, making myself understood.

I think most, if not all, good bloggers like writing. Video people do vlogs and YouTube, poets go to Twitter (say, what?), but bloggers are writers. Almost all of my favorite blogs — I’ve got the blogroll on this blog, rightmost column, near the bottom — are written by people who care about writing. Not that they don’t care just as much about business, their main content area; but they’re writers.

Yes, I’ve done all the startups in my bio; yes, I have the MBA degree; and yes, I built Palo Alto Software. But if I could have made a decent living just writing, I would have.

Flashback: 1970, I was 22, wanted to write, studied literature. I was in a PhD program in comparative literature, briefly; ended up with MA in Journalism. UPI, McGraw-Hill, Mexico City, and whoosh, the 1970s all gone.

Flashback: 1979, journalist, bored filling space between ads, enrolled in Stanford University business school. Then I fell in love with business planning, helped to start Borland International, founded Palo Alto Software, founded bplans.com. And grew it, slowly for years, no outside investment. Tough times, good times.

And suddenly it was 2007, 40+ employees and a great management team, me struggling with changed technology, and I changed jobs. And started blogging. That change was Part 1 of this series.

So what helps me a lot is that I like writing. As a journalist I wrote a lot for many different publications. I also wrote published fiction (not very good, by the way, not worth citing, but they paid me) (and I’m not including market research that was wrong, either) and a full-length novel that got some second looks, but never got published.

So now, you can see how much blogging I do by looking at the sidebar here on the right. You can’t see that I’m also writing a lot on a family site, a personal site, and even an anonymous pure writing site.

If you’re going to be blogging a lot, you have to like writing.

Boomer Business Blogger Part 2: It’s A Full-time Job

Benjamin Floyd of Read Click Done asked me after yesterday’s post: “how do you do it?” Two books, 1400 or so posts, 1300 or so tweets in the last two years. “Where do you find the time.”

Fair question. Reminds me of Bob Sutton’s Really, I Write it Myself. So do I. Bob thanks his editors, and so do I. But yeah, I write it all myself. (Well, there was that one guest post on angel funding, but it was the only exception.)

It’s a full-time job

To all the real business people feeling insufficient because experts say they’re supposed to be doing all this as a sideline, I say: relax. That’s a myth. A post now and then and some tweets here and there, maybe; but this blogging I do is a full-time job.

I go to the office every day, and I’m there all day except meetings (and traveling, and teaching, and speaking gigs, and angel investment, but that detracts from my point, so forget I said it).

I’m often writing at night too. And on weekends.

I also use scheduling. For example, I’m on vacation with family today, so I wrote this last Saturday, to be posted today.

Repeat: it’s a full-time job. It doesn’t just happen.

It’s no coincidence that my new life blogging and writing and speaking and teaching, and tweeting too for the last few months, was a delightful baby-boomer late 50s career change. While I’m still employed full time by Palo Alto Software, the company I founded, I don’t run it. Nobody reports to me. As I said in yesterday’s part 1, my business card says “President” but it should say Chief Blogging Officer.

Boomer Business Blogger Part 1: Two Year Anniversary

Two years ago this month I started blogging. Just a couple weeks after naming Sabrina Parsons CEO of Palo Alto Software. I remained president, but switched my job to blogging, writing, speaking, and teaching. I guess I should have changed my title to CBO, for chief blogging officer.

I didn’t understand at first …

“I’m a business plan expert,” I said, naively. “I write how-to stuff. It doesn’t work on blogs. It’s static.”

Sabrina, however, insisted.

Set up your Google reader. Start reading Anita Campbell, John Jantsch, Guy Kawasaki, Pam Slim. You’ll figure it out.

What happened? On the day of that conversation I’d posted seven times on my one main blog Planning Startups Stories. As of today I’ve posted 700 posts on that one, plus 460 posts on Up and Running, my blog at Entrepreneur.com, plus 43 on Huffington Post, a couple dozen on Small Business Trends, about a dozen on USNews, and 140 on Planning Demystified. And come to think of it, I’m also posting on Business in General, Email Fail, and some others.

I read a lot of great blogs. Those four above, Steve King’s Small Business Labs, Seth Godin, Bob Sutton. Oh. I just checked. Several hundred links on my Google reader. Better stop listing. I owe thanks to so many others.

I think I get LinkedIn now. I’ve been answering questions in LinkedIn too … I’ve got a good ranking in the business plan category there. I’m connected with people I know and like.

Lately I’m loving Twitter. I’ve tweeted more than 1,200 times. I love keeping up with friends and favorite bloggers, the news in general, a few celebrities, and, my favorite benefit of Twitter, links to Web things that interested the people I follow. My Twitter friends keep me up to date. I love it. I don’t do Twitter clutter: no tweets about what’s for lunch, going home, ball games or weather; I do tweets about links, issues, articles, people, news.

I’m still struggling with Facebook, trying to figure out how to resolve the inherent conflict between use for business, keeping track with business-related contacts, and use for personal, photos from the kids and grandkids, keeping up with cousins and nieces and nephews. I’m a split personality in Facebook.

So for the record, they were right, I was wrong. I did have blogging in me. “And,” they added (flashing back to that conversation two years ago), “your blogging will be good for our company.” They were right about that, too.

I don’t think anybody (certainly not I) realized how much I’d enjoy writing again. Maybe it’s that 30-some years ago, before I got the MBA degree and got into business, I was a journalist. I was a foreign correspondent in Mexico City. I was night editor for United Press International (UPI) there, then I was a McGraw-Hill World News (think Business Week) stringer there, and I freelanced a lot too.

Not that journalism is the same as writing. In my case, I also wrote fiction, got a short story published, wrote a novel that got some second looks, but never got published (no loss, it wasn’t that good). My BA degree was in literature, and I got an MA in journalism too, just before going to Mexico for years, and long before coming back to the U.S. to get the MBA degree.

So let me say that I love it. It’s been great for me. But it’s also been very good for business, too, which is really cool. But that’s another post, scheduled for tomorrow.

Loving and Hating Twitter, in 5 Easy Pieces

I love twitter. What blogging is to email, Twitter is to instant messaging (IM) … and then some. You can follow me on Twitter as Timberry. I’m like a fish with a shiny new thing. And, with due respect to the MSNBC line (if you don’t get it, you’re too old) — I’m 61. But that’s nothing: my 89-year-old dad is on Twitter too.

Consider this picture of Twitter usage published earlier this month on TechCrunch:

Something’s happening there.

1: Vocabulary

But first, some vocabulary (just to get it straight): Twitter is web publishing in 140-character snippets. A tweet is one of those snippets. To tweet means typing those snippets into Twitter. To follow is what you do (takes a click) to get access to somebody’s tweets. A follower is somebody who follows you. To retweet means to take somebody else’s tweet and tweet it again, giving them credit, to your followers. Your followers can also be called tweeps, or sometimes tweeple.

Is it all too cute? Avoid the now-famous Stephen Colbert gaffe with the wrong verb.

2: I Hate Twitter

About Twitter backlash. The Daily Show take on it, Samantha Bee ignoring the interview while peering into a cellphone keyboard, was hilarious. The Twitter Facebook users accuse it of twitterizing itself.  The Google search for “twitter bashing” turns up half a million hits. “I hate Twitter” is good for more than 18 million.

So here are some good reasons to hate Twitter:

  1. Twitter clutter. The “I’m having dinner now” or “I’m going home now” inanities. I did that too when I started, as if I were telling family members “arrived in Denver airport.” I get it now: Nobody cares what you’re doing. Tweet something interesting, or nothing at all (note to self: and don’t try to make cute contractions for Twitter clutter. Doesn’t work.)
  2. Twitter selling. Ads are ads, even at 140 characters per tweet. Infomercial I don’t mind, when there’s actual info — happens a lot — but there is selling going on. (The good news, though, is that you only get that once. Don’t like it? Stop following. A lot like changing the channel. If you don’t follow them, they don’t bother you).
  3. Tweeting at meals, in conversations, or at meetings or movies or events is really annoying.
  4. Tweeting while driving is at best stupid, at worst, manslaughter.
  5. People collect followers. The more, the better. The Twitter version of counting friends in Facebook. Now we have some Web applications designed to get you more followers. Ugh. People measure themselves and compete on number of followers.
  6. It’s really distracting. It gets in the way of getting things done (of course, that’s actually a good thing disguised as bad; the same would be true of everything fun or interesting except work).
  7. I hate it that Steven Wright, the comedian, master of the one liner, isn’t on Twitter (that’s a good thing too, because maybe he’ll start.)

3: I Love Twitter

Consider this an enthusiastic hooray for relationships in 140-character snippets. Crazy as this sounds, ironic indeed, but some of my Twitter friends feel like real friends to me. When they tweet their latest blog posts, I go, I read, I comment. When I tweet my latest blog posts, they go, read, and comment. They recommend me to others. I recommend them. I ask for recommendations, they respond. Sometimes it’s just “I liked your last blog post” and sometimes it’s “does anybody know a restaurant in Portland that does Thanksgiving dinner?”

I blog a lot these days. I care about other people in the same general topic areas. It’s nice to follow them on Twitter.

So, then here are some good reasons to love Twitter:

  1. Keeping up with some professional relationships. I know that seems incredible, more so if you knew me. I’m kind of a hermit. I hate cocktail parties. But I like keeping up with people in Twitter.
  2. Fascinating real-time constantly scrolling updates on interesting new blog posts, news, issues. I follow some people whom I respect, and they point out interesting ideas, posts, etc. I work in tweetdeck, and it’s like having a scrolling world of interesting little tidbits.
  3. Writing. Sometimes good writing. Good tweets are amazing. See number 5, below.
  4. Publishing. Think of it as publishing short snippets to people who want to read them.
  5. Someone’s tweets get repetitive, or become sales pitches, or just Twitter clutter? Unfollow them. It’s as satisfying as changing the channel.
  6. Taking responsibility: people with real names and real pictures. You can’t delete a tweet.
  7. Maybe Steven Wright will get on Twitter in the future.

4: Twitter in Business

Seems like almost everybody on Twitter is a social media marketing expert offering to show the rare non-social-media-marketing experts how to make money on Twitter. Seems that Twitter can be good for people in the expert business. But is it good for business? Or, the question of the last month or so, are you an idiot if you’re in business and not in Twitter?

Twitter is no more good or bad for business than telephones, letters, conversations, or pies in the face. The medium isn’t the message; the message is the message. I have lots of twitter friends who are straight, like it, keep in touch with it, and — lo and behold — that’s good for their business. But is being in Twitter good for business? Nope.

I can’t figure out Twitter and relationships. It’s oxymoronic, and, sometimes, just plain moronic. But it brings me closer to blogging and Web people I like and respect. Paradox, I suppose.

5. A Few Good Tweets

At its best, it really is writing, and a new kind of self publishing. For evidence, I call on David Petheric (clarocada on Twitter) and his post Top Tweets of 2008 on DigitalBiographer.com. He gets the credit for the collection, and I’m choosing just a few:

  • brandmilitia: Sometimes the fastest way to screw up a company’s social media strategy is by letting the marketing department run it.
  • chrisbrogan: Just made a VC choke somehow on my speaker’s fee. Tough times for startups in 09, kids.
  • copyblogger: I’ve got to go on a carriage ride through Highland Park tonight with 4 kids and 3 lawyers. This is why God gave us scotch.
  • boris: “Don’t talk unless you can improve the silence.” — Jorge Luis Borges
  • SaraD: Accidental Death & Dismembership Insurance. I passed on that. I choose Membership.
  • mathie: I need a pair of headphones. Or a shotgun and at least 5 cartridges. Or an office of my own.

There: see what I mean? Good stuff. It reminds me of something that came over the teletype 38 years ago when I was on the night desk at UPI in Mexico City. Rumor had it he put this onto the service and walked out for good. His tweet, 38 years ahead of its time, was:

“Too much work, too little money. I quit.”

And, what the heck, my favorite tweet from my 900-some tweets:

Gray cold comfort. Clouds pressing the forested hills downwards, covering the tops. Ghosts of holidays past. Western Oregon in November.

I felt poetic that day.

Conclusion: a quote from an NBC web story about twitter:

The nicest thing about Twitter might be that it’s a grassroots medium nobody has quite figured out a way to make money off of yet. Not even the guys who created it.